Legal Information

These Terms and Conditions (“T&C”) govern the legal relationship between

and its customers (“Customer”) in connection with the use of the website www.de-medici.info, the booking of appointments, and the purchase of services and vouchers.

Conflicting or deviating terms and conditions of the Customer shall not apply unless the Operator has expressly agreed to them in writing.

The presentation of services on the website does not constitute a binding offer but an invitation to submit an offer (invitatio ad offerendum). By sending a booking or order, the Customer submits a binding offer. The contract is concluded when the Operator confirms the booking or order — ordinarily by e-mail. Booking confirmations are subject to availability.

The prices displayed on the website or in the booking system at the time of booking apply, inclusive of applicable statutory VAT. Available payment methods are shown during the booking process.

In the event of late payment, statutory provisions apply (§§ 286 et seq. German Civil Code / BGB). The Operator is entitled to charge default interest of 5 percentage points above the applicable base rate (9 percentage points for commercial customers). The right to claim further damages is reserved.

Appointments booked with the Operator are binding. The following rules apply:

• Free cancellation: Cancellations made more than 24 hours before the scheduled appointment are free of charge (unless otherwise agreed).
• Late cancellation: Cancellations made within 24 hours of the appointment start time will be charged at 40 % of the booked treatment price.
• No-show / cancellation after start: 100 % of the agreed price will be charged, unless the Customer can demonstrate that no loss or a significantly lower loss was incurred (cf. § 309 No. 5 lit. b BGB).
• Late arrival: The treatment will be carried out only within the remaining appointment time. If the treatment time is reduced by at least half due to reasons within the Customer’s responsibility, the full price (100 %) of the booked treatment is payable.

Statutory rights of cancellation and the consumer right of withdrawal under § 11 of these T&C remain unaffected.

• Validity: Vouchers are transferable and valid for 3 years from the end of the year of purchase (§§ 195, 199 BGB). A voucher purchased in December 2025 is therefore valid until 31 December 2028.
• No cash redemption: Redemption of the voucher value for cash or credit is excluded, unless a mandatory statutory right exists.
• No combination: Vouchers may not be combined with already discounted services, limited-time offers, deals, or percentage promotions unless expressly stated otherwise.
• Remaining balance: Any remaining balance on the voucher remains valid until the expiry date.
• Loss and misuse: Loss or theft of vouchers is at the Customer’s risk; the Operator is not liable for misuse by third parties.

Certain treatments require the Customer to be in a suitable state of health. The Customer is obliged to inform the Operator prior to booking of any relevant health conditions, pre-existing illnesses, allergies, or contraindications. The Operator reserves the right to refuse or adapt treatments for medical reasons. The Customer warrants that all information provided is complete and truthful.

7.1 General Conduct

Customers are required to follow the instructions of staff and to treat the facilities and property of the Operator with care. Brought-in items must be stored carefully. The Operator is not liable for loss or damage to brought-in items unless caused by intent or gross negligence.

7.2 Minimum Age and Supervision

The Operator reserves the right to verify age by means of an official photo ID. Parents or legal guardians assume full supervisory responsibility for accompanied minors throughout the entire visit.

7.3 Dress Code

In the event of a dress code violation, the Operator reserves the right to ask the person to leave the premises without any right to a refund.

Statutory warranty rights apply. Where the Customer is a consumer, warranty rights are governed by §§ 634 et seq. BGB (contract for work) or §§ 611 et seq. BGB (service contract), depending on the nature of the service.

The Operator is liable for damages — regardless of the legal basis — without limitation in cases of intent and gross negligence.

In cases of ordinary (slight) negligence, the Operator is only liable:

• for damages arising from injury to life, body or health, and
• for damages arising from the breach of a material contractual obligation (cardinal obligation). In this case, liability is limited to the foreseeable damage typical for this type of contract.

Liability under the German Product Liability Act and other mandatory statutory liability rules remains unaffected.

All content published on the website (texts, images, graphics, videos etc.) is protected by copyright. Any use beyond private viewing requires the prior written consent of the Operator.

The Operator is not responsible for the content of externally linked websites; the respective operator bears sole responsibility for such content. No unlawful content was apparent at the time of linking. Ongoing monitoring of linked pages without specific evidence of a legal violation is not reasonable.

11.1 General Right of Withdrawal

Consumers have a 14-day right of withdrawal for contracts concluded off-premises and for distance contracts (§§ 312g, 355 BGB).

11.2 No Right of Withdrawal for Leisure Services with a Fixed Date

For contracts concerning leisure activity services (e.g. spa and wellness treatments) where a specific date or time period is agreed, no right of withdrawal exists (§ 312g para. 2 no. 9 BGB). The cancellation rules in § 4 (40 % / 100 %) apply in full.

11.3 Vouchers Without a Fixed Date

For the purchase of vouchers without a fixed date, a 14-day right of withdrawal applies. If the voucher is fully redeemed within the withdrawal period, the right of withdrawal lapses. In case of partial redemption, any refund will be reduced accordingly.

11.4 Performance Before Expiry of Withdrawal Period

If the Customer expressly requests that performance begins before the expiry of the withdrawal period, the Customer shall pay reasonable compensation for services rendered up to the point of withdrawal. If the service has been fully provided and the Customer has expressly agreed to this and acknowledged that the right of withdrawal lapses upon full performance, the right of withdrawal ceases to exist.

11.5 Exercising the Right of Withdrawal

A model withdrawal form pursuant to Annex 1 to Art. 246a § 1 para. 2 sent. 1 no. 1 EGBGB is available upon request.

The current Privacy Policy published on this website, which forms an integral part of these T&C, shall apply.

The European Commission provides a platform for online dispute resolution (ODR): ec.europa.eu/consumers/odr. The Operator is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of their country of habitual residence.

If the Customer is a merchant, legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Düsseldorf, Germany.

Should any individual provision of these T&C be or become invalid, this shall not affect the validity of the remaining provisions. The applicable statutory rule shall replace the invalid provision.